How do businesses achieve sustainable success and improve the quality of products in the green competitive era?
Author: Hu, Chun; Xu, Zeyu; Chen, Shijun
A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management
Author: Liu, Yishu; Chen, Zhong
The impact of COVID-19 on the service business industry: insights from a bibliometric review
Author: Chen, Shuixia; Xu, Zeshui; Skare, Marinko
英文介紹
Total Quality Management & Business Excellence雜志英文介紹
Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area.Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs.
中科院SCI分區(qū)
Total Quality Management & Business Excellence雜志中科院分區(qū)信息